Refund policy

We have a 14-day return policy on physical products, which means you have 14 days after receiving your item to request a return. Customer pays return shipping costs. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@theweavingcircle.com. Please note that returns will need to be sent to the following address: 

320 S. Broad Street, Space 281, Philadelphia, PA 19102

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@theweavingcircle.com.

Class/Workshop Refund Policy
Please consider carefully before signing up for one of our classes or purchasing a class for another person.  Due to the small class size for in-person workshops and the limited number of looms and resources, each person makes an important contribution to the group dynamic and cancelling within short notice can make it difficult to fill your spot.  If you do need to cancel, please be aware of our policies:

There are no refunds for class fees.  However, if the cancellation is 30 or more days before the start of the workshop, you have the option of rescheduling for a different class free of charge.  If the cancellation is fewer than 30 days from the start of the workshop, there is the option of rescheduling only if your spot is filled from the Waitlist or another person.  You also have the option of transferring your class reservation to another person at any point.  The closer the start date, the more difficult it can be to fill a spot from the Waitlist.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like large items such as looms and spinning wheels. Custom products (such as special orders or personalized items), and custom dated items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@theweavingcircle.org.